At Norfolk Opticians, we are accredited to provide the NHS Community Urgent Eyecare Service (CUES), a specialist NHS service for patients experiencing sudden or urgent eye problems.
This means you can be assessed promptly by an experienced optometrist in a fully equipped clinical setting, without the need to attend A&E or wait for a GP appointment.
When should you contact us?
We can assess symptoms such as:
- Sudden changes in vision
- Flashes or new floaters
- Red or painful eyes
- Light sensitivity
- Suspected eye infections
- Foreign body injuries
- Recent trauma to the eye
- Sudden onset double vision
If you are unsure whether your symptoms are urgent, our team will guide you.
What makes our service different
As an accredited CUES provider, we are equipped with advanced diagnostic technology, including OCT imaging where clinically appropriate, allowing for detailed assessment of the eye beyond what is possible in a standard consultation. You can expect:
- Rapid access to a qualified clinician
- Thorough examination using hospital-grade equipment
- On-site treatment where appropriate
- Direct referral pathways to hospital ophthalmology if required
- Clear explanation and reassurance throughout
Protecting your sight, without unnecessary delay
Urgent eye symptoms should never be ignored. If you are concerned about your vision or eye health, contact Norfolk Opticians immediately. Our clinical team will assess your symptoms and arrange the most appropriate care, quickly, safely, and professionally.
If you have sudden loss of vision, severe pain or a serious eye injury outside our opening hours, contact NHS 111 or attend your nearest A&E immediately.